Returns & Refunds

Clear support for damaged, incorrect, or lost orders

Most STOKRI products are printed to order

so we don’t offer traditional returns. But if something goes wrong, we’ll help make it right.

30-Day Claim Window

Contact us within 30 days of delivery.

Photo Proof required

Clear photos help us verify and resolve faster.

Verified Issues Covered

We cover damaged, defective, incorrect, or lost items.

Most STOKRI products are made specifically after your order is placed. Because each item is produced on demand, we generally do not accept returns or exchanges for:

Change of mind

Personal preference

Ordering the wrong size

Ordering the wrong colour

Buyer’s remorse

Sale or discounted items (unless defective)

Please review product descriptions, size charts, and order details carefully before placing your order.

 

Because products are printed to order, we do not offer automatic size exchanges.

Before ordering, we recommend:

Reviewing the size chart carefully

Comparing measurements with a similar item you already own

Contacting us if you have sizing questions

If an incorrect size was sent due to a fulfillment error, please contact us within 30 days of delivery and we will arrange a replacement once verified.

Please make sure your shipping address is accurate before placing your order.

If you notice an address error, contact us as soon as possible. If production or shipping has not yet started, we may be able to update the address.

If an order is returned due to an incorrect or incomplete address provided by the customer:

Additional shipping charges may apply

Reshipping costs may be the customer’s responsibility

Refunds may not be available for shipping charges already incurred

If a package is returned because it was unclaimed, refused, or not collected from the carrier:

Reshipping costs may apply

The customer may be responsible for additional shipping charges

Refunds may not be available for unclaimed orders

If this happens, please contact us and we will help determine the available options.

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note:

Refund processing times vary by payment provider

Shipping charges may not be refundable unless the issue was caused by a verified production, fulfillment, or shipping error

Approved refunds may take several business days to appear in your account

Orders may only be cancelled if they have not yet entered production or processing.

Because many products are made to order, cancellation requests cannot be guaranteed.

If you need to cancel or modify an order:

Contact us as soon as possible

Include your order number

We will review the order status and advise what options are available

Once production has started, cancellation may no longer be possible.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos. Once verified, we will arrange the appropriate resolution at no additional cost to you.

Damaged Item

Free replacement once verified

Defective Item

Free replacement once verified

Wrong Item / Design

Correct replacement once verified

Lost Package

We'll review and arrange a replacement or refund.