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Return To ShopFrequently Asked Questions
Find simple answers before and after ordering
Browse common questions about orders, shipping, returns, and products
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Orders
How are STOKRI products made?
Most STOKRI products are made to order after your purchase is placed. This allows us to offer a wide variety of designs while reducing unnecessary inventory.
Can I change or cancel my order?
Orders can only be changed or cancelled before they enter production. If you need to make a change, please contact us as soon as possible.
How do I know if my order was placed successfully?
Once your order is placed, you’ll receive an order confirmation email with your order details.
I haven’t received my order confirmation email.
Please check your spam or promotions folder first. If you still can’t find it, contact us and we’ll be happy to help.
Shipping
How long does shipping take?
Production and shipping times vary depending on the product and destination. Estimated delivery information is provided during checkout whenever available.
Will I receive tracking information?
If tracking is available for your shipping method, tracking details will be sent once your order ships.
Do you ship internationally?
Shipping availability depends on the product and destination. Available shipping options will be displayed during checkout.
My tracking hasn’t updated. What should I do?
Tracking updates may occasionally be delayed by carriers. If there has been no movement for several days, please contact us and we’ll investigate.
Returns & Refunds
Do you accept returns?
Because most products are made to order, we do not offer traditional returns for change of mind, incorrect size selection, or personal preference.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery and provide clear photos of the issue. Once verified, we’ll arrange the appropriate resolution at no additional cost to you.
Can I exchange an item for a different size?
We do not offer automatic size exchanges for made-to-order products. Please review size charts carefully before ordering.
How long do refunds take?
Once approved, refunds are issued to the original payment method. Processing times vary depending on your payment provider.
Products
Will the product look exactly like the image?
Colours and appearance may vary slightly due to screen settings, lighting conditions, materials, and the printing process.
Are your designs original?
We focus on creating original designs inspired by work life, creator culture, gifting, humour, and everyday expression.
How do I choose the correct size?
Please refer to the size chart provided on each applicable product page before placing your order.
Do all products have the same print size?
Print size and placement may vary depending on the product type, size, and manufacturing process.
Contact & Support
How can I contact STOKRI?
You can reach us through our Contact Us page or by emailing support@stokri.com.
How long does it take to receive a response?
We aim to respond to most inquiries within 1–2 business days.
What information should I include when contacting support?
To help us assist you faster, please include:
Your order number (if applicable)
A description of the issue
Photos if the issue involves a damaged, defective, or incorrect item
Where can I find your policies?
Our Returns & Refunds Policy, Contact Information, and other support resources are available through the Support section of the website.