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Return To ShopShipping Policy
We work hard to get your order to you as quickly and safely as possible. This page explains how production, shipping, tracking, and delivery work for STOKRI orders.
Processing Time
Most orders are processed within 2–5 business days before shipment.
Shipping Time
Delivery times vary by destination and carrier.
USA Shipping
Currently shipping to U.S. addresses only.
Tracking Information
Tracking is typically provided once your order ships.
Processing Time
Most STOKRI products are made to order. Orders are typically processed within 2–5 business days before shipment.
During periods of high demand, holidays, promotional events, or unforeseen production delays, processing times may be longer than usual. We always work to prepare and dispatch orders as quickly as possible.
Please note that processing time and shipping time are separate stages of your order.
Shipping Time
Delivery times begin after your order has been produced and shipped.
Most orders are typically delivered within 3–10 business days after shipment, depending on the destination, carrier, and shipping method selected at checkout.
Please note that delivery estimates are provided as guidelines only and are not guaranteed delivery dates. Carrier delays, weather conditions, peak holiday seasons, and other factors may affect delivery times.
Shipping Destinations
STOKRI currently ships to addresses within the United States.
Available shipping options, rates, and estimated delivery times will be displayed during checkout based on your shipping address.
At this time, international shipping is not available. We may expand shipping availability in the future as STOKRI continues to grow.
Tracking Information
Once your order has shipped, tracking information is typically provided when available from the shipping carrier.
Please allow up to 24–48 hours for tracking updates to appear after shipment, as carrier systems may require time to update tracking data.
If tracking information has not updated after several days, please contact us and we’ll do our best to assist.
Delivery Delays
While we strive to deliver all orders within estimated timeframes, occasional delays may occur.
Common causes include:
Carrier delays
Severe weather conditions
Customs inspections
Peak holiday seasons
High order volumes
Transportation disruptions
We appreciate your patience and understanding when these situations arise.
Missing or Lost Packages
If tracking indicates that your package has been delivered but you have not received it, please:
Check around your delivery location.
Verify the shipping address on your order.
Check with household members, neighbors, or building management.
Contact the shipping carrier directly.
If the issue remains unresolved, please contact us within 7 days of the marked delivery date and we’ll do our best to help investigate.
Important Notes
Business days do not include weekends or public holidays.
Delivery estimates are not guaranteed.
Shipping times may vary based on destination and carrier performance.
Orders cannot be rerouted once they have entered production or shipment.
Customers are responsible for providing accurate shipping information during checkout.
Contact Support
Have questions about an order, shipment, or delivery issue?
Our support team will be happy to assist.
Browse FAQs
Looking for information about returns, refunds, sizing, or general support?
Find answers to common questions in our FAQ section.